well, that's a known downside of ops. generally, i have been regarded as a travel agent, which always booked the worst hotels (obviously, you have to know all hotel in the world, if you work in OPS...). and it's obviously my personal mistake if a stubborn customs officer annoys passengers, and if the handling is poor, catering was bad......
still, i enjoyed working in OPS. and some pilots didn't only say thanks, they sometimes even brought a bottle of wine to dispatch!
cheers