'holic,
That's a fair question! Management has a lot to answer for but there's not been a lot wrong with fleet planning. Where would QF be if the weren't delays with the A380 and B787, not to mention having 'lost' one A380 for a not inconsiderable period. AIPA and the FAAA have a heavy burden to carry as well: their head-in-the-sand attitude toward the continuation of 19th century work practices and Ts and Cs is astounding. If you ask me, if M'ment and the unionswere able to work constructively together, Jetstar would have never have seen the light of day. Therein is the rub.
That said, I have to admire Qantas staff and their dedication to the passengers as there is not a whiff of disengagement at the customer level. It's high time the erosion of confidence by staff stopped - the hand that feeds can only be bitten for so long.