Originally Posted by
ASFKAP
it must be pointed out that at no time do Ryanair or indeed MOL ever attempt to convey the impression that they are in any way "customer friendly"
Err... in a way, you are right, actually. In fact, I believe some face-lifting effort would make miracles happen bringing FR more customers! A very basic investment in their website could do the same. Likewise, it would probably be profitable to translate the Czech (Croatian, Finnish etc.) sites to the appropriate countries' languages. If you think everybody is fluent in English in these countries, you are badly wrong. How many of you English native speakers would like to make your bookings in French or German even having learned the basics of the language at school? You would probably feel discouraged, like them (Czechs and so on).
Or even better. Try Finnish / Hungarian
.