Looks like it BettyGirl.....
I think it has be good for some of the ground staff to experience what it is like working in the air and the same for the crew to see what it is like working on the ground. We are all looking after the same passengers just at different times with different issues.
I know I have learnt allot on my flights and it answered a lot of unanswered questions and I now can use my new skills to serve passenger better.
BettyGirl you would be more than welcome to come and shadow me if you wanted to, to see if you would want to put your name down for the new scheme. PM me if your interested.