It has just been published by BF on ESS Betty. There is a link. Ref VCC the VCC name is to go and is replaced by a new concept so that all customer facing jobs can be done by anyone else who is interested on a voluntary basis so eg check in could learn cabin crew role and vice versa.
'A new company wide programme will be launched in all customer contact and customer support areas. The new programme will replace the current arrangements for voluntary cabin crew. The programme will also give cabin crew and other colleagues the chance to experience working in other areas across the business'