BA CC industrial relations (current airline staff only)

[flapsforty]

fruitbat, as you experience either cockpit or cabin crew (you donīt specify whom you're referring to) not always coming to you soon enough, you may well benefit from looking into a fairly straightforward yet very effective management tool called 'situational leadership'.
Rather than managing everybody the same way, you adapt your style to the individual.
Ascertain where your crew member is in the following diagram, and use the appropriate management style.
It works.

Link


Now please everyone, do step away from the willy waving and return to the subject of industrial relations.
Thank you-