fruitbat
And managing the crew.
In practice, how many Captains do you see actively managing the crew on an aircraft? Of those who notice something which offends them, don't they generally summon the SCCM to the pointy end and ask them to pass on their thoughts? How many do you suppose take an active interest in the service? Can you hand on heart say that you know what the service in World/Euro traveller even looks like? The Captain is the Commander of the aircraft but the SCCM manages the cabin while the Captain manages the SCCM if he feels inclined. Much the same as the Captain of the Queen Mary 2 commands his ship but the Catering manager ensures that the customers have everything they have paid for. I very much doubt that the merchant seaman need to have this debate about whether the Catering manager or the individual restaurant managers are allowed to be referred to as managers but for some reason there are a very few insecure posters on this thread who really struggle with an aircraft having more than one manager who is also rewarded financially. The clue is in the job title - Cabin Service Director, Cabin Manager, Customer Service Manager!
We are all in this together, working as one team and we all have our own different role to fulfil. Mine is to manage the Cabin and the Cabin crew team.