Do you think it would be a good idea for the CSD position to rotate between the cabins
I certainly agree that the CSD needs to have a presence in all cabins throughout the flight. Not just from a customer service aspect but also the cabin crew respond well to the CSD being visible and accessible to them.
Our premium customers also enjoy the recognition of being approached and individually spoken to by the CSD. This can take some time and usually happens post take-off when the service isn't quite in full swing (and the customers haven't fallen asleep or got stuck into a movie!). If the CSD was working in the WT cabin, this important element of our role would be compromised and thats not fair on the customers. Working in Club gives the CSD the advantage of being well positioned on the aircraft....easily accessible to First, Club, WT customers and also the Flight and Cabin crew.
so that all crew had the "opportunity" to be "helped"?
Don't really understand what you mean. With respect to the CSD role, CSDs are the onboard manager. We have clearly defined responsibilities, accountabilities and deliverables. We are not there just to help out! We have a nominated 'floater' position on all L/H aircraft, who, depending on loads can be delegated to work elsewhere on the aircraft by the CSD.