JSCL, I agree they are not always like that. But the queues have started getting worse recently, as I have wtinessed myself and have others telling me, and they need to sort it out. Telling people to get it in 'perspective' is ridiculous.
I have IRIS and two chipped passports so I can by-pass the queues, but it doesn't mean whats going on doesn't need to be sorted out before it become the norm rather than the exception. I have never seen a queue as big as last week in all the years I've been using the place.