I think you will find the CSD coming more out of the Club World service routine more and more now. Please check your new service routine guide. CSDs are not expected to complete IFAs on main crew. It has been made clear we should be assessing the pursers who have hit the trigger which will mean overseeing them where possible. CSDs at their annual review now are handed a report on how many PSRS they have flown with who they have failed to make an IFA on.
You are correct results show that service standards are now at their highest in 10 years. 92% is the figure.
The new IFA forms will be rolled out very shortly and crew will need to find PSRs to complete their IFA's as CSDs will be assessing PSRS.
Betty it is a review that is under way and there is no guarantee of a pay increase. Our Reward and Recognition Dept are going to compare the average salaey of all UK airlines and ensure the rate is actually the average plus 10%. This all went out in an ess. It is a review only and if it is found that they made a mistake last year then it will be rectified and back dated to April 2011. It is a review.