Came in on LX390 from ZRH at just after 8am yesterday and was greeted with an unbelieveable immigration queue that was already most of the way down the corridor on the C pier when we arrived and I saw it go back up past the gates on C. It was mayhem and there were a lot of very unhappy folk in that queue I can tell you.
We were ok with IRIS/chipped Passports but even then we had to fight to get down the corridor to get the chance to get to them.
I haven't come in on LX390 for a few months so was this a freak or is this usual ?. Either way it is totally unacceptable and needs sorting, sharpish. I saw an EK A330 on B pier (which I presume is a new service ?) but surely that alone didn't cause all that.