Jolly well said you small rodent like celt.
It seems to me that some people have a problem accepting responsibility for their own actions.
Some choose modular, some choose CAP509 and we all should have been aware of potential pit falls and pratfalls before making such major decisions. Its called research!
And if you dont have the money to choose one particular route then either wait untill you have or accept the fact that you may get the sort of response that Citiexpress are giving.
Some airlines prefer Modular over CAP509. Its there money, its their training risk, so its their choice.