What he said, but watch your tails!!!
Years ago, but CDG, we used to get. "Direct to . . ." etc. Several of our guys were threatened with something nasty because they had not continued with the SID, but taken them at their word.
Happily, I'd been on the receiving end of the most bewilderingly bad support during an emergency there, and when I agreed to let it be sorted in house, I was told I was owed a favor. I called the guy, and no more was heard about our new transgressions. (I personally hadn't fallen into the trap, but rather felt then, that settling things in this way was rather kool. I guess those days are gone forever.
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