The time has come for a 'Headland Hotel Users' Group', possibly affiliated with the AOA. While still an impressive facility for what it does, and the staff generally do their best with what they have to work with, a 'lobby' group (no pun intended) may be able to get action on the following issues:
Internet access
Baggage storage
Run-down rooms including wiring, phone connections etc
Food
That bloody canned music in Lion Rock that probably hasn't been changed in 4 years
Etc.
Thoughts, everyone?