Spot on Teresa.
In years to come -some Organisational Psychology -PHD student will write a thesis on the culture of this joint and it will become a best seller in:
HOW
NOT TO MANAGE A WORKFORCE OF SAFETY AND CUSTOMER SERVICE PROFESSIONALS or
7 HABITS OF HIGHLY
IN-EFFECTIVE MANAGERS AT QANTAS
One only has to gaze east across the pond to see what a CEO with some nous and business /people skills can do with an airline.
Time is running out though.......the "good will" tank is running on empty
