Wings Folded
My point exactly! I work for Ryanair and I get pretty fed up sometimes when we get blamed for things which ground staff have done badly but as you say, the traveller is only interested in getting things done - not who does them. Equally, in this case, despite their uniforms, the people who helped you out so well were definitely not Ryanair staff and it would be wholly unfair to take their deserved credit.
Most of the time (in my experience at least) ground staff are as helpful as they possibly can be and will go the extra mile (particularly if approached as human beings rather than scum - something which a lot of pax sadly seem unable to do...)
I am delighted that your experience ended well and I hope your next flight with us is uneventful and that you and your luggage are reunited more speedily!