The very same handling agents, in fact, who are often complained about on this very forum but still considered as Ryanair staff by the travelling public.
It's very kind of you, lfc, to make the distinction but interesting that it hasn't been made on all the threads complaining about gate staff (from those self same handling agents) being over zealous with cabin baggage size checks etc. On those many occasions people seem quite happy to brand the whole thing as 'Ryanair'.
Whilst it would be nice if people could direct their complaints or praise to the right department I would hardly expect members of the non aviation community to be remotely interested as long as they (and their baggage)get from A to B safely.
Fair play to the guys and girls (presumably from Swissport) at STN who sorted out this problem so professionally. I would imagine that for the people involved the restoration of their baggage was a great relief no matter who sorted it.
Last edited by tabu; 30th Mar 2011 at 17:31.