GG: In the past BA had to talk to Unite and were constantly frustrated by their resistance to change for customer benefit. Involving unite has proved time and again to be the least effective way to re-design service on board.
Evidence to support GG's statement:
Here is the HotTowelGate link:
. LGW/LHR - 29/01/09 Hot Towels
And here is ClubWorldLondonCityGate:
. LGW - 24/07/09 - Fisher - LCY Update
you can see that BA originally wanted a la carte dining for London City, but it "wouldn't work" according to BASSA. Here:
. LGW - 27/07/09 - Fisher - Failure to Agree
you can see that Unite originally wanted Cabin Crew to have 24 hours rest in Ireland after operating the arduous (less than one hour!) LCY-SNN service.
While there may have been a few valid points in all that, it's just no way to operate a modern business.