Flew back from LAS a few days ago. It was a pleasure to see the female cc walk through the terminal wearing their hats, very elegant. The onboard experience was also very encouraging. The pax in CW must have been very impressed with the service levels they received. I certainly was. A key component of course is reward based performance. My wife had a conversation with the CSM, he was acutely aware of the need to deliver consistently high levels of service. I just hope that the GPM etc... accurately reflects their efforts and in turn the reward based payments. They certainly deserved recognition on this flight from my observations.
