I agree with what you say Ottergirl.
I am confident that, with all our experience, current crew should be able to achieve far better customer satisfaction scores and I am really hoping that crew rise to this challenge and show BA that well rested and properly rewarded crew perform better.
We need to show them that they have made a mistake by going down this low cost route and we can only do that, as you say, by giving our customers the best experience possible and showing BA they have been misguided.
I left Amicus for very similar reasons.