That's a bit like going out , buying a television, and then only watching one channel because you didn't know there were any more, or you couldn't be bothered to learn how to change channels.
Computers are complex things and people who use them should at least educate themselves in the basics of the programs they use and what the main functions are.
Those two folks now have webmail addresses on the Church system and are getting all their mail.
Anyone wanting to receive mail from an organization that has it's own e-mail system should open an account with that system as it's more efficient .
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It's not really hotmail's fault
I know you hate microsoft BOAC but it's not really their fault if people don't bother to take the trouble to read the help pages or view one of the many 'How To' videos that MS produce about a product, it's all about education. .