I am now retired and travel by air as little as possible because it is such a gruesome experience
You, me and an ever increasing disillusioned public. As transport costs inevitably rise and work-from-home technology rapidly improves, mass transport will become mainly a leisure associated occupation.
The only method of mass transport that still treatsd its customers like human beings are cruise ships.
Buses, trains and especially air transport treat their customers like cattle, so why are they surprised when the respond accordingly?