Sure their behavior was unacceptable but I am not surprised. We refer to these aircraft as "cattlecars", there is little human dignity given to the common pax. You stand inline to get shuffled into a metal tube, stuck sitting in a smaller bt the day seat next to strangers shoulder to shoulder. Have to suffer the repetative BS from cabin crew. Are restricted from when you can and can not use the bathroom! Now this is at the aircraft, not to mention security and all the crap you went through within the few hrs prior.
Not excusing behavior, I was not there. I just detest flying commercially. Give me a 9 hour flight on a dingy freighter any day. I eat, crap and sleep when I want. Hell I prefer it to a pimped out exec jet.