Question: when does an airline become merely a money making maximising profit enterprise, and cease to be a customer service employee career quality place to be for both? Answers on a post card ..........
I'd always thought the longterm idea in the customer service world was to maintain quality & value of the product and profit would look after itself. A few ups & downs in demand, but overall a solid secure loyal customer base. A good life style for employees attracted the best and reduced turnover. There will be a cross over point where cheapness will not prop-up the lowering of quality, i.e. value falls, and where working conditions, (quality of life) fall below the level of remuneration. Are we anywhere near either yet?