Just spoken with the wife, who arrived at T3 today.
Not at all happy with queues at "UK Border" control and lack of Border Agency staff on duty......hence the queue.
Only just made her rail connection to Blackpool, despite having what should have been an "easy" 55 minutes from disembarking to make the train.
So slow were Border Agency staff, that baggage was waiting on the carousel.
All the ballcocks about "no space to put in an IRIS machine" at T3 needs seriously re-looking at, if they don't want to staff the place properly.