I am sick of groundstaff saying to me 'there is a passenger at the gate who is drunk and a bit aggressive but we have talked to him and he has promised to be good'.
Is that still happening?
It was a constant PITA ten years ago, you'd think that at least something could improve in the happy world of aviation.
Message to CS staff; it is a heck of a lot easier to throw an aggressive drunk out of the terminal than it is to skull-drag them kicking and screaming off a full aircraft prior to its departure. I suppose like all of us, CS don't get any support for making firm decisions, so it's easier to volleyball it to someone else than refuse them carriage at check in.
That's not saying Jon Stevens was well or badly behaved, I have no idea. Media reports can be unreliable about this sort of thing.