Everyone seems to be ignoring what I assume really got Chu-ey's goat:
Do not bully elderly passengers with threats of denying them boarding because they have the temerity to ask why they are being kept waiting and when they will allowed to actually board the plane they have been waiting for.
Once we've flown from T5 - or any major - once or twice, we realise that we are being processed, which I don't like, it makes me feel like a piece of cheese. But when agents behave as unprofessionally as
the ... two totally self-satisfied and utterly complacent women
seem to have been doing, then surely there's reason for complaint?
Isn't there?
Anyone want to address that?