On a brighter note BA just won an award for being best business shorthaul airline, second time this year that shorthaul has won an award, so that made me feel proud.
…and so you should, well done.
It is unfortunately my experience that the WW service is more often than not the poor relation to that experienced on SH. My brother, who spends a couple of hundred thousand pounds per year on LH flights, reacts most violently when I suggest he uses BA. Work really is needed to bring LH up to the required standard
consistently.
Mystery shoppers and consequences for poor performance, I fear nothing else is going to achieve it.
It saddens me as a firm believer in unions that I think the sooner that the element, large or small, of crew dragging BA down are removed the better.
I’m further bothered by the fact that further IA may turn out to be the best way to achieve it also.
It’s all rather terrible.