Your so right.
Only yesterday I flew with a steward and I mentioned that Bill was giving answers to questions on a blog that day.
He looked at me and said 'why would I be reading what he has to say' and of course I told him that it is important to hear both sides and that a query he might have may be answered.
Just showing you what BA is up against.
Some of them, and he was a really good crew member, just won't even look at anything BA says let alone try and understand it.