PPRuNe Forums - View Single Post - BA CC industrial relations (current airline staff only)
Old 19th Jan 2011, 18:32
  #2371 (permalink)  
Smell the Coffee
 
Join Date: Sep 2003
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Betty Girl,

Unfortunately BA have woken up to the current CC market and are de-incentivising the idea that being Cabin Crew is a long term career. Except for those who the company wish to be CSM in the future they want the high turnover rate as, in the long term, it makes the personell costs far cheaper.

The cost of constant re-training is far cheaper than the long term retention of crew with accrued benefits and pensions.
Well, fair enough but I think the net effect of such a policy will work against BA's aims of providing 'outstanding' service to its customers. After the 1st couple of payslips people will quickly lose their enthusiasm and pride and we'll quickly be heading towards mediocre service...pay peanuts...and the talented will leave...it's already happened on Mixed Fleet....
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