However, Bill Francis' promises means absolutely nothing. If he had been serious and actually meant what he's saying he would allowed guarantees and legally binding proposals. His refusals means the opposite as he has no intention of actually keeping anything he promises.
So, Miss M, you require guarantees and legally binding proposals?
Can you tell us why cabin crew should benefit from these when no other work group in the airline has them?
Is it, perhaps, because you ARE BA?