Vortex & Beagle
Agree with both your posts but, as you know, the niceties of rule books are used to substantiate 'not entitled' cases and become a matter of interpretation by the 'faceless', often based on little more than wind direction.
I didn't say it was right, just said that's how it is. That said, when you do stumble across a good adminner, avoid treating him/her as a baffoon and normally you get more help. If you choose the baffoon option, don't expect much back.