Sadly,
I have to say even the RAF Museum is as bad. My fathers medals went in there for a display in the coastal command section. After a year I went to see how it all was, after asking to see where his medals were I got blanked by the guys there ( not blaming them at all) I filled in the request for information, I emailed them, I phoned quite a few times..........and yep you guessed it............. now't response.
The worst thing is my mother who is still alive keeps asking where his medals are in their display! so when she asks me how are they doing(she does not live in UK ) I am trying to say all is good when in fact it is fecking not!!! I can feel a trip down there soon....................
Best of luck to this man who deserves better