In the past it has been difficult for Pilots to give Developmental feedback to Cabin Crew, and vice versa, principally because of the split and dysfunctional relationship between Flight Ops and IFCE.
One good thing that is coming out of the dispute is the increasing emphasis on the"One Team" approach to operations. It will take a while, but there may well be a future in "reverse feedback" to pilots from Cabin Crew. It is something we do in the simulator, but is harder to do on the line as a routine. It needs training and practice, neither of which we have had.
In this months Flight Ops newsletter it is mentioned that in the "Service Style" questionnaire customers are asked whether pilots:
1) Conveyed warmth and friendliness in their announcements
2) Were informative about issues during the flight
3) Were smart and looked part of a professional team
4) Overall I had a positive impression of the Pilots' customer service
I don't think this will be fed back to individual pilots though, maybe it should be?