This is probably aimed at MissM... I'm an engineer for BA and over the last 10 or 20 years we've changed the way we work. We've made significant changes which have meant greater productivity and cut out unnecessary work. Litebulbs will probably back me up on that! As a consequence BA are not starting a new line of engineers to undercut or replace us. Can you tell me any changes BASSA have made to improve your efficiency?