Don't understand why you guy's bother responding to this geriatric retard?
Does anyone really give a flying f**k what this self proclaimed 'oracle' really thinks about internal CX policy?
Let him get on with managing his virtual airline, practicing his PA's in his 4 bar pajamas at the weekend bingo evening of his Arizona retirement community, simulating V1 cuts and RTO's in his golf buggy.
Over 8000 posts.....seems like even his neighbors can't stand the fkin sight of him!
Get back to TCM mate, nobody gives a s**t what you think