Hot towels
Hot towels were part of the service for the whole of world traveller between 93 and 96 when I was on longhaul. Did BASSA insist a crew member was removed from the crew matrix when BA decided that hot towels would no longer be part of the traveller product? I don't think so. At the time menus and amenity packs were also part of the product, crew rest was divided by 3 so there was a greater crew presence in the cabin as only a third of the crew were on break at any one time.
There have been many changes over the years many have benefited crew, was it too much to ask for some increased productivity and product enhancements to help the company become more competative during a period of great difficulty.