Hot towels is an issue which couldn't even be bothered to be mentioned by BA at a meeting with BASSA. That's why the union has advised us since not to deliver it. We are not against service improvement. But, BA need to begin consulting us. If BA had been bothered to mention and discuss it with our union I think you would have found it to be delivered on our flights.
Why ??? What exactly was the problem with distributing hot towels to WTP pax ? Cabin crew have been doing this for CW and CE pax for years. It is not as if
a) the task carries any greater risk than that being performed already
b) the task requires any additional training because it is already carried out in the premium cabins
c) the task imposes on crew rest time
It was a simple task that would enhance the customer perception of the WTP product. So why did BA need to consult BASSA ?? Or did BASSA want a sweetener to do the job. A hot towel payment??