Here is a little article praising BA's efforts at keeping pax informed during the snow disruption. As an aside, it contains a couple of comments (shown below) pertinent to the subject of this thread. Direct and to the point!
UK snow: British Airways judged best at keeping passengers informed
Which airlines have done the best job at keeping you up to date on the go?
By Milo Yiannopoulos 7:00AM GMT 22 Dec 2010
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Good old BA. Sure, their flight attendants redefine the word arch, but when you do get through to them, or log on to one of their mobile apps, it's efficient and classy service all the way. If only the lazy beggars would stop striking.
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Full article at:
UK snow: British Airways judged best at keeping passengers informed - Telegraph