Air Asia
UPS@EMA
Depends on what was explained to Air Asia before the diversion.
If it was "yes everything is fine, we can handle you no problem",
then I too would be upset.
However if Air Asia had done their homework and realised that it
would be arriving after an eight hour snow dump and temperatures
nearing -10, then they don't have too much to complain about.
Saturday evening was challenging to say the least and that is why
a lot of long-haul no doubt chose mainland Europe rather than the UK.
Pete