Seems to me the ATCA was behaving correctly. When I was trained as a controller I was told that if I did not know the answer to a question I must know where to find the answer. As an experienced controller at Heathrow I sometimes had to ask a pilot to standby while I found the answer. Heck, you can't expect a fairly junior member of staff to be the local Wikipedia!!
Bad bear... have you ever listened to Farnborough Radar on a busy summer weekend? And what, pray, is a "lawer"??