I heard a very nasty story a couple of years after the Falklands War. Some civilian ATCOs visited Yeovilton to do research for a book they were planning and allegedly one of them stole important documentation relating to the FAA's role in the war.
There are some very nasty people about, particularly when it comes to 'spotting' types.
As for this sad story, station commanders are not gods although they may like to think so. If someone has OC Benson's name and number then ring him. Don't pussyfoot around with minions.
In 1991 while my son was on his first Incirlik detachment,sadly his favourite young cousin died. My brother was anxious that my No1 son was immediately informed and given the chance to come home for his funeral. I thought I'm not buggering about,so picked up his phone and rang Coltishall Staish direct, refusing the offer to speak to any PAs. He had no problem and assured me he would contact OC 41 straightaway. Thanks Phil D'A...!