There has been too much emphasis on improving the terminal experience for passengers at Gatwick and not enough on airside operations. Having bright, spacious and friendly terminals count for nothing if passengers can't actually fly anywhere. Cracks are appearing in GIPs ability to run a major airport and to keep it running during periods of adverse weather conditions. This can't happen again. Lessons have to be learnt quickly and the cheque book has to come out for more snow clearing equipment. I find it even more disturbing that this snow was forcasted well in advance. No excuses I'm afraid.