Nominations for the 2010 Foot In Mouth Award - Jaw Dropping Section
West Lakes - I believe you work for BA, so not exactly impartial.
and
Piton - take no notice of Abusing the Sky, she works for Ryanair, where customer service is pretty low down the priority scale, in fact 2 hours extra flying time = plenty of scratch card and bar sales, so she does not apparently understand the problem.
It is clear to me.
Thankfully, Ryanair don't fly big aeroplanes on grown up routes.
The mind boggles!!