Pardon me while I remain a bit cynical about this story and am waiting to hear specifics.
Its hard to imagine any flight crew abandoning an airplane filled with passengers.
The cheekiest part of this story in my opinion is the passengers complaining about no service, restrooms, etc., when they are REFUSING TO DISEMBARK. Did they expect the Cabin Crew to continue their service and go about the business of selling water and lottery tickets???
There are avenues available for compensation and complaint after a flight but while sitting in that metal tube you give yourself up to the authority of the Captain...period.
Why do people have such difficulty with that concept?