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Ryanair pax refuse to leave a/c ( Merged)

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Old 17th November 2010 | 03:09
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Ryanair pax refuse to leave a/c ( Merged)

Furious Ryanair passengers refuse to leave plane after Belgium diversion | Herald Sun
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Old 17th November 2010 | 08:04
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I'm curious as to why they apparently filed and were routed for Beauvais given that it has a closing time. Or (shock, horror) did they decide to file for Liege without telling the passengers on the basis that "Well, once we land, it's somebody else's problem"?
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Old 17th November 2010 | 09:44
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I actually heard this aircraft diverting from BVS last night while coming into CDG. We had a brief discussion about there being a rather large CAT3 Paris airport just down the road . . . still, I suppose that's a bit too near to Paris for Ryanair . . .
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Old 17th November 2010 | 10:58
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What was the reason for diversion, closure time or bad vis? I have twice been punted on to Charleroi when going into BVA from PIK in the past, both times due to fog.

Had the stroppy pax taken heed of the transport offer they were given they would have been at BVA long before the 0330 time mentioned in the article.
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Old 17th November 2010 | 11:46
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Could you point to an article that says when the passengers were given a transport offer? "You can sleep at the airport here" is what I see mentioned as initial offer.
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Old 17th November 2010 | 12:36
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Re: reason.

Listening on de Gaulle approach freq last night, it was the vis which prevented them from getting in to BVA.

CDG was a bit of a pea-souper last night . . . .
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Old 17th November 2010 | 13:03
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It wouldn't happen where I work, security and then the Police would have been called. Seems strange
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Old 17th November 2010 | 14:41
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There was no food or water available on the plane, and passengers didn't have access to the on-board toilets, which were locked.
Lucky they didn't use the flight deck (unlocked) as a convenient latrine.

What is the sense in locking the bogs, and leaving the flight deck accessible?
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Old 17th November 2010 | 14:42
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angry ryanair passengers occupy plane at airport, and the crew leaves for own safety

supposedly the flight deck door was left open too

Furious Ryanair passengers protest in plane - Yahoo! Canada News
More than 100 angry Ryanair passengers sat in a dark cabin without food or water for four hours Wednesday, refusing to leave their plane after it was diverted to Belgium, authorities and passengers said.

The passengers, mostly French tourists who were supposed to land near Paris after returning from holidays in Morocco, refused to come out of the aircraft even after the crew had left it at the Liege airport in southern Belgium.

Reda Yahiyaoui, a business owner who was travelling with his wife, a two-month-old baby and a three-year-old, said the passengers had no water and the toilets in the plane were locked.

"The pilot left and he even left the cockpit door open," he said.

After several hours of negotiations with furious passengers, officials convinced them to leave the plane and wait inside the airport for buses that would take them to their original destination, a firefighter told AFP.

"The negotiation was so difficult that we weren't sure they would come out," the firefighter said by telephone.

"People are obviously outraged. I'm just trying to look out for their well-being," he said.

Passengers on the plane told AFP that the flight had left Fes, Morocco, three hours late at 7:15 pm local time on Tuesday but had been unable to land in Beauvais, France, because by that time the airport there had closed.

The plane landed in Liege at around 11:30 pm and passengers only agreed to come out after 3:30 am the next morning.

"This is unacceptable," Mylene Netange, who runs a network on social responsibility for business leaders, told AFP.

"The plane didn't land in Beauvais but in Liege without warning us. Consequently, we refused to leave the plane," she said.

A Ryanair spokesperson was not immediately reachable for comment.
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Old 17th November 2010 | 14:54
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I read this story as well and was tempted to post, but I cannot believe it is the story I have read.

A professional crew leaving an unsecured aircraft with PAX onboard, I honestly can't see it.

What I can see is this turning into an RYR bashing thread, and I dislike MOL as much as most people, but I cannot see this story being the whole truth.

If it is then
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Old 17th November 2010 | 15:03
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Another Ryanair bashing thread, here we go again. Passengers were not left alone on the aircraft. Being a Ryanair employee doesn't mean you lose all common sense as a human being. Bars can not be opened on the ground as Ryanair does not have a license to sell while on the ground. But by all means, keep on bashing. -_-
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Old 17th November 2010 | 15:06
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There's another thread on the subject. Needless to say reporting if off by a long shot. "The pilot". There's two, and 4 cabin crew. No mention of those either. Can we start a Ryanair bashing sub-forum?
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Old 17th November 2010 | 15:16
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Bars can not be opened on the ground as Ryanair does not have a license to sell while on the ground.
I don't think we are talking about bars.

Something has gone seriously wrong here, and could have been much more serious than just a sit-in.
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Old 17th November 2010 | 15:24
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Really sorry about this, but I can't resist any longer.......

Why didn't they just call Liege "Beauvais East"?

Sorry, going now.
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Old 17th November 2010 | 15:26
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To clarify.

In Ryanair the word "bars" covers everything related to drinks and food. It's a general term. Ryanair does not have permission to sell anything while the aircraft is on the ground. You need a specific permit from the country you are in, which costs money of course, to perform a commercial transaction on board an aircraft.

This is something passengers don't know or don't understand. it's also very difficult to explain to hungry passengers that you can't sell them anything because of some bureaucratic rule.

Journalists don't know this and don't bother to actually interview someone who knows the system. That's how you get these typical anti-Ryanair reactions from passengers or the general public.

It's pretty normal they diverted to Liege.It is a common alternate for our operations. Don't think it is the pilot's choice either. They were probably informed way ahead in time by Dublin operations they were going to Liege.

I work for Ryanair, I'm not a fan-boy of the company, I just want to point out that there's always two sides to these stories.
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Old 17th November 2010 | 15:48
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They stayed on board for four hours in complete darkness after the plane landed, despite the pilot and crew members having already left the aircraft.
And no access to the toilets - not food & beverage (bars).
And the flight deck was (allegedly) not secured...

100 or so disgruntled pax can begin to behave like a mob when mishandled and abused.

I am not gunning for Ryanair. But there is something seriously wrong here - more to come out of the woodwork...

Who was in charge of the aircraft and pax?
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Old 17th November 2010 | 15:54
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From: Behind the P2
There's always two sides to every story.

Here's the latest from today's Irish Independent.

It gives a slightly different slant.

Wednesday November 17 2010

Around 90 angry passengers spent almost five hours on a Ryanair plane refusing to disembark after their flight was diverted to Liege instead of landing at Beauvais airport in northern France.

Passengers from three other diverted Ryanair planes accepted an offer of bus transport to France when fog shut down the Beauvais airport, 225 miles away.

But the mostly French tourists returning from Morocco on a fourth Ryanair plane refused to leave when it landed about midnight in Liege.

A spokesman for the Liege Airport, said the situation was tense and some passengers "were very aggressive, very rude."

He said passengers finally left the plane at the request of police.

Press Association
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Old 17th November 2010 | 16:02
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I'll put money on the fact the passengers were not left alone. they were not left in darkness and the toilets were not locked.

Who allows this sort of retarded journalism? It's pathetic - and no, I don't work for Ryanair.
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Old 17th November 2010 | 16:04
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Passengers from three other diverted Ryanair planes accepted an offer of bus transport to France when fog shut down the Beauvais airport, 225 miles away.

But the mostly French tourists returning from Morocco on a fourth Ryanair plane refused to leave when it landed about midnight in Liege.

A spokesman for the Liege Airport, said the situation was tense and some passengers "were very aggressive, very rude."

He said passengers finally left the plane at the request of police.
Were they told of the diversion earlier? Sounds like a communication problem, combined with tired and emotional pax (and crew?)

Potentially dangerous...
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Old 17th November 2010 | 16:13
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From: Atlanta, GA
225 miles away?

Aren't there airports that are closer to the intended destination?
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