could I invite all staff at NCL to go to LHR and learn how to run an airport. I arrived back yesterday evening and immigration took seconds. No queues and only a second or two to pass through, none of this endless scanning the passport through readers, staring at the screen, back to the passenger, back to the screen etc that we get at NCL. Got to the luggage carousel very quickly and there was my bag. Plane landed 6.45pm and I was driving away at 7.15pm.
What a different experience to NCL.