UPGRADED SERVICE
I worked in A zone to see what product we offered. The product itself is OK what is lacking is the equipment to do the service-no milk jugs, small coffee/tea pots, little things like that would make the service better. I used to be at BA and do First etc and although not quite the same, there wasn't much in it at the end when me and my colleage had finished. I agree previous experience in First Class would help, just that at the moment European cannot give us the equipment to do the job properly.