Multiple Passenger Service questions have been moved to the Passenger & SLF Forum.
http://www.pprune.org/passengers-slf...ok-thread.html
However, once again we remind you that PPRuNE is NOT the place to go for an authoritative answer to your customer service questions.
Standing at the check-in desk crying "But PPRuNE said..." is likely to be an exercise in futility and disappointment.
The Mods