Took EK nearly a year to get the Adopt system to "work" how they wanted it to.
It's been up and running for over six years now. Satisfaction rate has been reducing (In my view) every month it spits out an attempt to make me cry
And as for being on time? I would give them a 7/10 for punctuality.
Sorry to say this...but it's going to get worse for you guys if the EK experience is anything to go by.
halas